It all began in 1976 when a small steel fabrication business launched by Wolfgang Schroeter started manufacturing steel railings in Barrie, Ontario, Canada. At that time, no one could imagine the incredible future that lay ahead for Wolf Steel Ltd.
Since the first wood stove rolled off the production line over 30 years ago, Wolf Steels commitment was to be distinctive and successful in everything they do. The original stove featured a solid cast iron two-door design and was produced in a one thousand square foot manufacturing facility. By 1981, the name Napoleon was born and with it, the first single glass door with Pyroceram high temperature ceramic glassa first in the industry. This was the first of many milestones for Wolf Steel and over the next few years, the demand for Napoleons wood stoves grew beyond Ontarios borders to the rest of Canada, the United States and Europe.
Napoleon works with its customers designing and implementing features sought after by discriminating consumers around the world. Time after time Napoleon has led the way with new and innovative patented technology: luxurious Gourmet Gas Grills , exclusive Infra-red grilling experience and some of North Americas most advanced state-of-the-art technology. Innovative engineering and design, advanced manufacturing techniques, dedicated customer service, outstanding product quality, and superior warranties distinguish Napoleon from its competitors.
Napoleon is an ISO9001 2008 registered company and operates with 1,200,000+ square feet of manufacturing space and over 1000 employees. We are North Americas largest privately owned manufacturer of quality wood and gas fireplaces (inserts and stoves), gourmet gas and charcoal grills, outdoor living products and heating & cooling products. The only gas furnaces made in Canada.
Napoleons commitment to producing quality products combined with honest, reliable service has proven to be a successful framework to ensuring the continued rapid growth of the company.
Keengardener Ltd offer replacement or refund on faulty goods within the first 30 days of receipt. Keengardener Ltd offer a replacement on faulty goods after 30 days but within their respective guarantee period, if a replacement is not possible a full or partial refund will be offered inline with fair use. Guarantee period is 1 year unless otherwise stated.
In accordance with your rights to a "cooling off period" under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you can cancel your order and return the goods at any time until 14 days after you receive the goods and we will refund any payment made by you to us for the goods. Any goods returned must be unused and in re-saleable condition.
If you want to cancel your order you must notify Keengardener before returning any items.
Please note that the right to return goods which are not faulty does not apply to any goods which have been made to your own specifications.
The cost of the return of any faulty goods will be borne by Keengardener. We shall be entitled to charge you for the costs of returning goods which are not faulty.
Following notification that you wish to return the goods in return for a refund as described above, any payment taken by us in respect of the goods will be reimbursed to you within 30 days.
Due to product development, actual models may occasionally vary slightly from the details on the website, but remember you may return anything within 14 working days of receipt of the goods, if you are not 100% satisfied. You must notify Keengardener before returning any items.
Your rights under this Returns Policy are without prejudice to any rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134.
To view our returns policy in full and read our FAQ's please visit the returns policy page.