OASE GmbH grants a manufacturer's guarantee under the conditions cited below; the guarantee period is designated on a product-specific basis. These conditions are provided in the form of supplemental text with the product.
The designated guarantee period starts with the first-time new product purchase from an OASE stockist. In the event of subsequent sale the guarantee period does not start over again from the beginning. Through guarantee performances the guarantee period will neither be extended nor start over again, nor do legal claims for guarantee performance occur.
If the content of the guarantee is not specified separately, OASE grants a guarantee in the scope cited below: The prerequisite for claiming any guarantee from OASE, including the extension guarantee, is that in the case of parts replacement / repair, the customer must have properly installed OASE spare parts exclusively for any repair or remediation. Any OASE guarantee is invalidated if products from other manufacturers are used.
We provide guarantee performances, at our discretion, through no charge repair, or no charge delivery of spare parts or of a replacement device of comparable value. If the type in question is no longer manufactured, we reserve the right, at our discretion to deliver a replacement device from our product line that most nearly approaches the type that is the object of the guarantee claim. Reimbursement of expenses for removal and installation, inspection, claims for lost profit and compensation for damages are not covered by the guarantee, nor are more extensive claims for damages and losses, regardless of type, that have been caused by the device or its use. The guarantee only applies for the country in which the product was purchased from an OASE stockist. In accordance with these conditions, German law shall apply for this guarantee, to the exclusion of the United Nations Convention on the International Sale of Goods (CISG).
The legal rights of the purchaser, particularly arising from the warranty, shall continue in effect and are not limited by this guarantee.
Defects or damage that are due to faulty installation or operating errors, as well as insufficient care, or for example, due to the use of unsuitable cleaning agents or neglected maintenance, non-intended use, damage, impact, the effects of freezing, etc. cutting off the plug, shortening the cable, calcium deposits or improper repair attempts, do not fall under the protection of the guarantee. With regard to intended use we refer you to the use instructions, compliance with which is the basic prerequisite for a guarantee claim. Parts subject to wear, such as bulbs, are expressly not part of this guarantee. Parts subject to wear are specified in the instructions for use of the products. If there is a guarantee case please contact your OASE stockist that sold the product to you. If this possibility does not exist, then claims arising from the guarantee can be made binding against OASE GmbH & Co. KG Tecklenburger Str. 161, 48477 Hrstel, Germany by shipping the device or the parts in question to us at your expense, together with the original purchase receipt of the OASE stockist, the guarantee certificate, as well as written information about the claimed defect.