The Primo Story
It all began with an American tourist and a turkey.
When George Samaras completed his tour of duty as a pharmacist in the Greek military in 1986, he needed to find a career so he turned to his love of the sea. He began racing sailboats and captaining a yacht for tourist excursions throughout the Greek islands.
In 1988, he met his future wife Kelley, an American who was vacationing with her family and had chartered Samaras boat. George was taken with Kelley and they stayed in touch after she returned home. She eventually moved to Greece and later the two were married. Seven years later, the couple decided to move to the United States.
Georges father-in-law had a Kamado cooker and on Thanksgiving Day, George had roasted turkey for the first time. He was amazed at the juiciness and delicious flavor of the bird that was cooked on the kamado. It looked and performed unlike any grill he had ever used.
He bought a kamado for himself and cooked on it regularly. He told his friends and family about it and began shipping them back to Greece for them to use. Eventually George had over 80 people in his homeland that wanted a kamado, so he asked the manufacturer if he could start a distributorship in Greece, but they declined.
Not to be deterred, George saw a niche in the market and decided that he would make his own kamado cookers. Many people, including ceramic engineers, told him that it couldnt be done, but he pressed on and spent the next several years developing and testing his own formula for the refractory material to get the right blend.
In 1996, he was ready to sell his ceramic grills. Samaras chose the name, Primo which means the best in Italian. His first manufacturing facility was a 700 sq. ft. space he rented. Due to the limited space he could only make two grills at a time and he had to drive across town to a kiln to have them fired.
Over the next several years, the Primo kamado style grill grew in popularity as word spread about their quality and as the only ceramic grill made in the United States.
Samaras has a love for improving his ceramic grills and innovative products and in 2000 he introduced the Primo 2000, a combination gas and ceramic grill. His idea was to use the superior heat and moisture retention characteristics of a ceramic grill and the convenience of gas as a heat source that so many outdoor cookers prefer.
It was an unrivaled product never before seen in the industry, and over 700 were sold. Production was discontinued a few years later due to the shipping and assembly requirements.
George was also looking beyond the round shape of the traditional kamado and discovered that an oval-shape offered a much higher cooking versatility and efficiency. It forever changed the direction of Primo.
The introduction of the patented oval-shaped grill in 2002 established Primo as a major manufacturer in the ceramic grill market.
Today, Primo is headquartered in a 92,000 sq. ft. facility in Tucker, Georgia where their ceramic grills are produced. Primo is available in more than 24 countries around the world.
Keengardener Ltd offer replacement or refund on faulty goods within the first 30 days of receipt. Keengardener Ltd offer a replacement on faulty goods after 30 days but within their respective guarantee period, if a replacement is not possible a full or partial refund will be offered inline with fair use. Guarantee period is 1 year unless otherwise stated.
In accordance with your rights to a "cooling off period" under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you can cancel your order and return the goods at any time until 14 days after you receive the goods and we will refund any payment made by you to us for the goods. Any goods returned must be unused and in re-saleable condition.
If you want to cancel your order you must notify Keengardener before returning any items.
Please note that the right to return goods which are not faulty does not apply to any goods which have been made to your own specifications.
The cost of the return of any faulty goods will be borne by Keengardener. We shall be entitled to charge you for the costs of returning goods which are not faulty.
Following notification that you wish to return the goods in return for a refund as described above, any payment taken by us in respect of the goods will be reimbursed to you within 30 days.
Due to product development, actual models may occasionally vary slightly from the details on the website, but remember you may return anything within 14 working days of receipt of the goods, if you are not 100% satisfied. You must notify Keengardener before returning any items.
Your rights under this Returns Policy are without prejudice to any rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134.
To view our returns policy in full and read our FAQ's please visit the returns policy page.