We are an independent family run retailer stocking over 90 of the top brands in the garden, outdoor, leisure and barbecue markets; selling over 4,500 products over the internet and delivering all over the UK, Ireland and Europe; whilst also having a strong presence offline through our showroom which is based in Alcester near Stratford-upon-Avon, Warwickshire.
Our showroom, office and warehousing are all based on one site: Unit 16/19 Arden Business Centre, Arden Road, Alcester, Warwickshire, B49 6HW.
As a dedicated garden retailer we are a member of the Horticultural Trade Association www.the-hta.org.uk
Our mission is to provide a simple, hassle free shopping experience offering great quality products at competitive prices - from your purchase online or over the phone to taking to despatching and delivering your order promptly and on time.
A key area of our service which sets us apart from our competition is our customer service, no call centres, no automated queues just a local phone number direct to our office where you can speak to any member of our team directly, we pride ourselves on our staff training and product knowledge; we strive to be able to help our customers on every occasion. All of our customer service staff are trained to deal with every enquiry promptly and politely.
We are dedicated to providing a great service for our customers and regularly ask our customers to provide feedback on our service as we are always looking at ways to improve our service, we consistently receive 5 stars out of 5 stars from our customers.
We are focused on providing all of our customers with a wide range of high quality outdoor products which are reliable and long-lasting and come with great warranties to back up the quality of the product.
Keen Gardener has been established for over 9 years since 4th March 2002, originally setup by Roy and Josephine Keen and trading online as CMS gardens the business grew rapidly gaining vast popularity and many appearances in national press and TV. In 2006 the Pethick family took control of the company; with a very successful history in their own right running and owning many businesses across different sectors.
In early 2007 the Keen Gardener website was launched superseding CMS Gardens, with it bringing a fantastic response from our customer base, our reputation since has grown and grown with customers returning regularly - something we put down to our excellent customer service and simple hassle free shopping. Our core values which have helped Keen Gardener grow into the company it is today remain the same and will never change.