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Delivery Information

» UK & Ireland Delivery Rates
» International Delivery Rates
» Delivery Tracking & Terms
» Special Item & Freight/Pallet Deliveries
» Delivery Issues
» WEEE Recycling

UK & Ireland Delivery Rates

We use DPD for items 1.5kg and over or Royal Mail 48 post for items less than 1.5kg in the UK and Ireland. All items over 1.5kg will require a signature on delivery and are delivered on weekdays only (not bank holidays or weekends). Items over 90cm in length need to go via courier.

Some of our products are sent direct from our manufacturers or placed on a pre-order basis and will not follow our delivery options below (PLEASE NOTE: These products are marked as such on the product page with delivery times but not neccessarily in the checkout page).

  0g - 1.5kg 1.5kg - 29.99kg Over 30kg
Mainland UK <£75.00 Order Value £3.49 £4.99 £24.95
Estimated Delivery Time From Despatch 2 - 3 days 1-2 days 1-2 days
Mainland UK >£75.00 Order Value FREE FREE FREE
Estimated Delivery Time From Despatch 2 - 3 days 1 - 2 days 1 - 2 days
Scottish Highlands and Islands** £3.49 £7.99 £34.95*
Estimated Delivery Time From Despatch 2 - 3 days 2 - 3 days 3 - 4 days
Channel Islands** £3.49 £7.99 £99.95*
Estimated Delivery Time From Despatch 2 - 3 days 2 - 3 days 3 - 4 days
Northern Ireland £3.49 £9.99 £59.95*
Estimated Delivery Time From Despatch 2 - 3 days 2 - 3 days 3 - 4 days
Republic of Ireland £11.99 £11.99 £60*
Estimated Delivery Time From Despatch 2 - 3 days 2 - 3 days 3 - 4 days


* There may be an additional charge for items over 30kg delivered to these areas which have to be sent via our pallet courier. If you would like to know whether there will be an additional charge for your address and the items you would like to order then please contact us via our online contact form. If there is an additional charge for your order then we will always contact you before despatch to confirm that you are still happy to proceed. Orders with multiple items which take your order over 30kg it is sometimes possible and more cost effective for you to place two seperate orders which are both under 30kg, on some occassions we are able to split single items over 30kg across two parcels if you would like to check if this is possible then please contact us via our online contact form including your address and the items you would like to order. Please note we are unable to ship most greenhouses to these domestic destinations, if it is possible these will incur additional delivery charges.

** Scottish Highlands, Islands and Channel Islands include the following Post Codes: IM, GY, HS, IV, JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44 and ZE

International Delivery Rates

We use DPD for all items under 30kg shipped to international countries items over 30kg shipped internationally will be done so by a pallet courier and may not necessarily follow the timescales listed below. All items will require a signature on delivery and are delivered on weekdays only (not bank holidays or weekends) and estimated delivery times mentioned are working days.

  Estimated Delivery Time Under 30kg Over 30kg
Belgium Three Day £16.99 £99.95*
France Three Day £16.99 £99.95*
Germany Three Day £16.99 £99.95*
Luxembourg Three Day £16.99 £109.95*
Netherlands Three Day £16.99 £99.95*
Austria Three Day £19.99 £119.95*
Denmark Three Day £19.99 £139.95*
Liechtenstein Three Day £19.99 £139.95*
Switzerland Three Day £24.99 £139.95*
Czech Republic Four Day £24.99 £149.95*
Italy Four Day £24.99 £199.95*
Slovakia Four Day £24.99 £174.95*
Spain Four - Twelve Day £24.99 £149.95*
Finland Five Day £27.99 £174.95*
Hungary Five Day £27.99 £199.95*
Poland Five Day £27.99 £199.95*
Portugal Five Day £27.99 £199.95*
Sweden Five Day £27.99 £199.95*
Croatia Eight Day £44.99 £199.95*
Iceland Eight Day £44.99 £244.95*
Norway Eight Day £44.99 £244.95*


There may be an additional charge for items over 30kg delivered to these areas which have to be sent via our pallet courier. If you would like to know whether there will be an additional charge for your address and the items you would like to order then please contact us via our online contact form. If there is an additional charge for your order then we will always contact you before despatch to confirm that you are still happy to proceed. Orders with multiple items which take your order over 30kg it is sometimes possible and more cost effective for you to place two seperate orders which are both under 30kg, on some occassions we are able to split single items over 30kg across two parcels if you would like to check if this is possible then please contact us via our online contact form including your address and the items you would like to order. Please note we are unable to ship greenhouses to international destinations. The estimated delivery time is provided in good faith but is not a guarantee, items over 30kg can take longer due to the booking in process.

Delivery Tracking & Terms

We endeavour to dispatch goods the same day your order is received, this may only possible if the order is received before 2.00pm, except items where a longer delivery is quoted or is coming direct from the manufacturer. All prices on our website are exclusive of delivery charges, unless specified otherwise.

Deliveries sent via our courier service are trackable once despatched from us and a valid email address is provided at time of ordering, tracking is through a third party service and Keengardener Ltd cannot be held responsible for any inaccuracies. In most cases our courier service will give a 1 hour time slot in which the parcel will be delivered. Tracking is only available on items despatched through our courier service and not with items sent through Royal Mail, for more information on this please contact us.

Delivery times provided are estimates and we are unable to guarantee delivery dates as deliveries are made using 3rd parties.

An email will be sent to you on the afternoon your order is despatched from us, on the morning your delivery is scheduled to be delivered you will receive another email with an estimated time of delivery.

We advise against booking 3rd parties to carry out any work relating to your goods until you are in receipt of your goods.

Special Items & Freight Pallet Deliveries

Some larger barbecues and items are sent out on freight/pallet service to avoid damage in transit these are delivered on a kerb-side drop basis - we advise two people to be present at the time of delivery to be able to lift items from the kerb side to your house. It is your responsibility to inform us if your delivery address has restrictions which would prohibit the driver to deliver such as "no parking" or "on a red route" etc. as if we are not informed you can be charged a redelivery fee or be responsible for paying any fines incurred to facilitate your delivery. If you have been informed of a delivery date and you are not available to take your delivery, then you will be responsible to pay a re-delivery fee. Pallets are non-returnable. You will receive contact either via e-mail or phone in relation to delivery of your order to ensure someone will be at the address to to take delivery. All freight/pallet deliveries will require a signature on delivery and are delivered on weekdays only (not bank holidays or weekends). 24 hour deliveries are possible but must be requested and are all day deliveries.

Some items we sell do not always follow the estimated delivery times outlined above, items such as greenhouse staging, fruit cages, greenhouses, garden machinery and some Lifestyle, Draper, Buschbeck and Urban Fusion Design products are sent direct from the manufacturer, typically your order will arrive in the following time frames.

Greenhouses » 4 - 6 weeks
Greenhouse Staging » 7 - 14 days
Garden Furniture » 7 - 14 days
Fruit Cages » 7 - 14 days
Garden Machinery » 1 - 3 days
Lifestyle products » 2 - 4 days
Draper products » 2 - 4 days
Buschbeck products » 7 - 11 days
Urban Fusion Designs products » 3 - 6 days
Easybarrow Products » 7 - 14 days

Many of our barbecues are despatched same day if ordered before 2pm Monday to Friday and sent on a next day service but some barbecues may take up to 4 working days and have to be signed for at delivery address.

Ceramic grills must be fully inspected immediately on arrival and any damage must be notified on the couriers documentation, even if this means the courier is kept waiting.

Delivery Issues

In the unlikely event that you experience any problems with delivery or then please view our returns and delivery questions section which is on our returns policy page or contact us via our online contact form.

Recycling your old electricals is easy!

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

Why recycle?
Unwanted electrical equipment is the UK’s fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We’re proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?
In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.